FAQ & POLICIES

 

FAQS & POLICIES

FAQS

Do you require an appointment or do you allow walk-ins?

We are by appointment only, however if you are in the area, we welcome you to give us a call and see if we have any availability for that day.

How do I book an appointment?

Please call us at 289 968 6060 to book your special appointment or go to our contact page to send us an email.

How many people can I bring to my appointment?

We allow a maximum of 4 guests to each appointment.

What should I bring to my appointment?

We recommend a strapless bra, full coverage panties, and a pair of shoes with the height of heels you wish to wear on your wedding day.

When do I need to buy my gown by?

We recommend purchasing your gown at least eight – ten months before your wedding. This will allow time for your gown to be made, shipped to us, and time for alterations.

What is the price range of your gowns?

Are bridal gowns start at $1300 but most of our gowns start at the average of $1700 and go up from there.

Do you sell anything other than bridal gowns?

Yes!  We sell mother of the wedding dresses, bridesmaids dresses, prom dresses, accessories, and headpieces!

 

Store Policies

All sales are final. No refunds or exchanges. Item/s must be paid in full. Deposits are non-refundable. Once an order has been placed, no changes can be made. The customer will be notified by phone when their order is arrived. The customer has one week to pick up the garment from phone date, otherwise there will be a storage fee of $10 per week. Cancelling an order will forfeit any payments made. Alterations are never included in the price. The customer is responsible for size selected. Consultants provide guidance only. It is customary for most people to have alterations to get the perfect fit. Due to the nature of mass production, dye lots, fit and ease of garment may vary. All bridesmaids dresses will be picked up by the bride.